Customer Service

We value your business and strive to make shopping with us a pleasant and seamless experience. We are here to help! Please contact us if you have any questions. For a faster reply, typically within 15 minutes, please fill out our short contact form below.

BY PHONE: (352) 247-2322- Our customer service phone line is available Monday through Friday, from 9Am until 9Pm (EST), On Saturday from 9Am until 7PM (EST). Our customer service phone line is closed on Sunday. If you call us during normal business hours and we do not answer, please leave us a message so we can call you back immediately.

CONTACT FORM: Send us an email through out contact form, day or night, and we will reply to your inquiry as soon as possible.

TRACK YOUR ORDER:

Check the status of your order anytime by clicking here  >

SHIPPING INFORMATION FOR DOMESTIC ORDERS 

FREE SHIPPING: 

At Hemingway’s our motto is to keep it simple: We will ship all US orders, unless otherwise noted on the product page,  for FREE!  No minimum order amount is required.

SHIPPING DELIVERY TIMES ON DOMESTIC ORDERS:

The majority of the products that we carry at Hemingway’s Cat Boutique ship within 5 days.  If the product is shipping directly from one of our manufacturers the time-frame might vary.  You can always refer to the particular product page of the item in question as detailed shipping information is listed there. Of course, you can also check the status of your order at any time here: >>

SHIPPING INFORMATION FOR INTERNATIONAL ORDERS  

FLAT RATE SHIPPING ON INTERNATIONAL ORDERS:

We charge a flat rate of $8.00 on international orders. Please note that not all of our products can be shipped internationally. If you are an international shopper interested in placing an order with us, please contact us first with the product(s) you are interested in purchasing so we can let you know if they can be shipped internationally. We apologize for this but it will save many headaches for all involved prior to any order being placed.

SHIPPING DELIVERY TIMES FOR INTERNATIONAL ORDERS:

We always list the estimated shipping times on the product pages. We do request that our international customer’s allow a little extra time for delivery since products need to go through customs. The majority of our international orders ship via USPS. If you would like to check the status of your order, you can check it here >

PRODUCTS ON BACK-ORDER:

In the event that you order a product that happens to be on back-order, we will notify you immediately to give you the opportunity to either continue with your order or cancel it.

 

CONTACT US: